1. In all circumstances, our Service Department must
be contacted prior to the performance of any service for which payment will be
requested. Please leave a message when the service department is closed.
2. A Hardcopy Work Authorization or Purchase Order must be
obtained for each service call at each site, prior to the work
being done. This number is required to be on any invoice submitted for payment.
3. Warranty service only covers the standard rates of our chosen
contractor, for 1 person and 1 truck. Rates in excess of our standard
negotiated contract rate for 1 person and 1 truck will not be paid.
4. Warranty service only covers standard time, no overtime or
emergency service rates will be paid.
5. Service that does not require a trained contractor will not
be covered. Specifically, this includes loose bulbs, circuit breakers tripped
or turned off and any other matter easily corrected by site personnel.
6. A fully filled out Work Authorization must be completed and
returned to the Service Department within two business days of the completion
of the service work, prior to sending the invoice.
7. If the sign has not been installed by SignResource, meaning
that SignResource was paid to install the sign, then no issues or problems
related to the improper installation of the sign will be covered.
8. All parts must be returned to the factory promptly, with the
RMA form identifying the site they came from and noting the exact reason for
replacement. No labor or materials charges for replacing functional parts will
be covered. All defective parts must be returned prior to payment of any
warranty invoice.
Items NOT covered in any situation:
Broken or damaged Neon, Fluorescent tubes, bulbs or other
lighting devices.
Ballasts and certain other materials which are covered under the
material manufacturer’s warranty.
Damaged or cracked faces, cabinets or missing parts. (All
shipping damage must be claimed upon receipt)
Damage from misuse, neglect, physical damage, wear, electrical
surges, electrical spikes or lightning.
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